Delivery and returns

Information

Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within 7 days from the date on which you received them from www.blackwilbur.com.

Exchange/Return Process: Once your exchange/return query has been accepted by our team, a notification will be sent to your registered email, and your order will be picked up by our logistics partner within 24-48 hours. Pickup will be attempted twice. If the courier partner is unable to pick up the shipment, you will have to send the shipment back to the warehouse address. Please note that once your order has been received at the warehouse, it will go through a quality check and once approved, your exchange/return query will be processed further.

Estimated Delivery of Exchange Queries: All exchange queries are expected to be delivered within 7-10 working days.

Cancellation of Orders: Cancellations are only permitted on COD orders, provided the order has not been dispatched from our warehouse. All prepaid orders are final; we do not offer any cancellations and refunds.

Exchange/Return of Products:

You may initiate the request for an exchange/return of a product if:

  • The product does not fit.
  • Both the product and shipping package have been damaged.
  • The product is defective.
  • Parts of the product or accessories are missing.
Mandatory Conditions for Exchange/Return

You can exchange/return the product(s) purchased from us, provided the product(s) satisfy the following conditions:

  • The product has not been worn, cleaned, or tampered with by you.
  • The brand tags, original packaging material, and accompanying accessories are intact and not altered, damaged, or discarded by you.
  • The product is not altered, unless proven to be a vendor defect.
  • The return is being initiated against the order under which it was bought, and the product matches our records.
  • There is no foul odor, perfume, stains, dents, scratches, tears, or damage on the product.
  • Return of purchased products is facilitated through our reverse-logistics partners. Upon receipt of a request for the return of a product on blackwilbur.comand the same being duly acknowledged by us, our reverse-logistics partners may get in touch with you to collect the purchased products from you.
  • We reserve the right to reject the exchange/return request for a product if it does not satisfy the aforementioned conditions.
Refund Time Period

The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used.

Customer Support

Any queries or concerns relating to the return and cancellation may be directed to our customer support team who can be contacted at:

Call us at +91 9575555383

📧 Email: Blackwilburofficial@gmail.com